Last Updated: October 16, 2026

Thank you for using XLiveVideo. We want to ensure you have a fair and transparent experience with our coin purchase system. Please read this Refund Policy carefully.

1. General Policy

All purchases of virtual coins on XLiveVideo are generally non-refundable. Once coins are added to your account, they cannot be transferred back to real currency or refunded, except in specific circumstances outlined below.

2. Eligible Refund Cases

We may issue refunds in the following situations:

• Duplicate Charges: If you were charged twice for the same transaction due to a technical error.
• Failed Transactions: If payment was deducted from your account but coins were not credited to your XLiveVideo account.
• Unauthorized Charges: If you can prove that a transaction was made without your authorization.
• Service Unavailability: If the platform was completely unavailable within 24 hours of your purchase.

3. Non-Refundable Cases

Refunds will NOT be issued for:

• Coins that have already been spent on video calls or gifts
• Change of mind after purchase
• Dissatisfaction with content quality
• Accounts banned due to violation of Terms of Service
• Coins purchased more than 30 days ago

4. How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team at support@xlivevideo.com
• Provide your registered email and user ID
• Include the transaction ID and date
• Explain the reason for your refund request
• Attach any relevant screenshots or proof

5. Processing Time

Refund requests are typically processed within 7-14 business days. Once approved, the refund will be credited back to your original payment method.

6. Payment Gateway Fees

Please note that any payment gateway processing fees charged by third-party providers are non-refundable and may be deducted from your refund amount.

7. Chargebacks

Initiating a chargeback without first contacting us may result in permanent suspension of your XLiveVideo account. We encourage you to contact us first to resolve any issues.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.